xe88 Privacy Policy

1. Information We Collect

When you register for an account, make deposits, place bets, or contact our support team, xe88 may collect the following categories of personal data:

• Identity Data: Full name, date of birth, national ID or passport number, and photograph (for KYC verification).
• Contact Data: Email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Rajshahi, Khulna, Barisal, Cox's Bazar).
• Financial Data: Transaction history, bKash, Nagad, Rocket, Upay, or bank account details used for deposits and withdrawals.
• Technical Data: IP address, device type, browser type and version, time zone, operating system, and platform access logs.
• Usage Data: Pages visited, games played, bet amounts, session durations, and clickstream patterns on the xe88 platform.

2. How We Use Your Information

xe88 uses the personal information we collect strictly for legitimate operational, compliance, and service-improvement purposes. Specifically, your data may be used to:

• Create and maintain your xe88 player account, including identity verification (KYC) and age checks to confirm you are 21 or older.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels, and prevent fraudulent transactions.
• Deliver and improve our core services — cricket betting, slots, live casino, Mahjong Ways 2, crash games, and other gaming products.
• Send you important account notifications, service updates, and promotional communications that you have opted into (you may unsubscribe at any time).
• Monitor platform activity to detect and prevent responsible gaming concerns, suspicious betting patterns, money laundering, or other prohibited conduct.
• Comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities.

3. Cookies and Tracking Technologies

xe88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files placed on your device that help us remember your preferences, keep your session active, and analyze how players interact with our pages. We use strictly necessary cookies (required for the platform to function), functional cookies (to remember your language and settings), and analytics cookies (to understand aggregate usage patterns and improve our services).

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the xe88 platform, such as keeping you logged in or saving your game preferences. We do not use advertising or behavioral profiling cookies to target you with third-party ads.

4. Payment Data and Financial Privacy

When you make a deposit or request a withdrawal through xe88 — whether using bKash, Nagad, Rocket, Upay, Visa, or Mastercard — all payment information is transmitted over an encrypted SSL connection. We do not store your full payment card numbers or mobile banking PINs on our servers. Payment processing is handled through secure, trusted intermediary channels, and only the minimum necessary financial reference data (such as a masked account number or transaction reference) is retained for record-keeping and dispute resolution purposes.

All financial transactions processed through xe88 are subject to our anti-money laundering (AML) checks. This may require us to request additional identity documentation from you at certain transaction thresholds. These checks are a legal and compliance obligation and are handled with strict confidentiality.

5. Data Sharing and Disclosure

xe88 does not sell, rent, or trade your personal information to third parties. We may share limited data with carefully selected parties only in the following defined circumstances:

• Service Providers: Third-party vendors who assist us in operating the xe88 platform (e.g., payment processors, KYC verification providers, IT infrastructure partners) — bound by strict confidentiality agreements and permitted only to process data for the specified service purpose.
• Legal Authorities: Where required by applicable law, court order, or regulatory directive, we may disclose personal information to competent government or law enforcement authorities. We will notify you of such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred as part of that transaction. You will be notified in advance of any such change and your rights under this policy will be maintained.

In all cases, we take reasonable contractual and technical steps to ensure that your data remains protected and is used only for its intended purpose.

6. Data Retention

xe88 retains your personal data for as long as your account is active or as reasonably necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Once your account is closed and all regulatory retention periods have expired, we will securely delete or anonymize your personal information.

Financial transaction records may be retained for a longer period in compliance with applicable anti-money laundering and financial reporting regulations. In such cases, access to retained data is strictly limited to authorized compliance personnel only.

7. Your Rights and Choices

As a xe88 player based in Bangladesh, you have the following rights with respect to your personal data. You may exercise these rights at any time by contacting our support team:

• Right of Access — request a copy of the personal data xe88 holds about you, including what categories of data we have and how it is being used.
• Right of Rectification — ask us to correct any inaccurate or incomplete personal information we hold about you.
• Right of Erasure — request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to Restrict Processing — ask us to suspend processing of your data in certain circumstances, for example while a dispute about data accuracy is under review.
• Right to Withdraw Consent — where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid data rights requests within a reasonable timeframe. Requests may be subject to identity verification before we process them, to ensure we are releasing data only to the correct individual.

8. Security Measures

xe88 applies industry-standard technical and organizational measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. Our security practices include SSL/TLS encryption for all data in transit, hashed and salted password storage, regular security audits of our platform infrastructure, and strict role-based access control for internal personnel.

While we take all reasonable precautions, no online platform can guarantee absolute security. We strongly encourage you to protect your own xe88 account by choosing a strong, unique password, enabling any available two-factor authentication, and never sharing your login credentials with anyone. If you suspect unauthorized access to your account, please contact our support team immediately.

9. Third-Party Links and External Services

The xe88 platform is designed as a self-contained service. We do not embed links to external third-party websites or services within our gaming pages. If at any time a reference to an external resource is included for informational context, please be aware that we have no control over those third-party sites, their content, or their privacy practices. We recommend reviewing the privacy policy of any external service before engaging with it. xe88 assumes no responsibility for the data practices of any third-party website.

10. Age Restriction and Child Protection

xe88 is strictly an adults-only platform. You must be 21 years of age or older to register an account and use our services. We do not knowingly collect personal data from individuals under the age of 21. During registration, we require date-of-birth information and conduct KYC age verification checks. If we discover that personal data has been collected from a person under 21, we will promptly delete that information and close the associated account.

If you are a parent or guardian and believe that your child has registered on xe88 without your knowledge, please contact our support team immediately at [email protected] so we can take swift corrective action.

11. Changes to This Privacy Policy

xe88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable law, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification before the changes take effect.

Your continued use of the xe88 platform after any such changes constitutes your acknowledgement and acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way xe88 handles your personal data, please do not hesitate to reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within 3 business days.

Email us at: [email protected]